Frequently Asked Questions

When hiring private investigation services, it is common for people to feel insecure about the procedures and dependability of the company in question. At Villareal & Associates, LLC, part of our mission is to gain the trust of our customers, and, to achieve that, we must be thorough with the information that we provide about our company. Please, keep on reading this FAQ page and find the answers to the most common questions asked by our valued clients.

Q: How long have you been in the investigation business?

A: The excellent reputation of Villareal & Associates, LLC among customers in Irving, TX is not gratuitous. We have been doing reliable private investigation jobs since 1998. Over 24 years, we have become experts in our field. Rest assured that the experience that backs our business’ quality results is the experience that we bring to each case we take.

Q: Is your company licensed?

A: Yes, we are. In our business, proper licensing is vital to ensure a company is legally registered and follows all procedures and regulations required by the State. In our case, we are licensed under the State of Texas.

Q: Do I need to schedule an appointment to hire your services?

A: Yes, please, do so by calling (214) 596-1585. Many cases that we take are long-term assignments and require us to be out on the street for long periods. By scheduling every job, we can guarantee you that a professional private investigator will be available to correctly address your service.

Q: Can you run an investigation outside your current area?

A: Sure, we can! Even though we are based in Irving, TX, we operate throughout the entire State of Texas and all areas within the US. Our private detective services will follow the leads as far as is required.

Q: Are you available for investigations on weekends?

A: Certainly! In our line of work, we sometimes have to take on a task that can only be done on weekends. For example, a process server may only find a person to notify them of a legal process during their rest days. That is why our operation hours cover from Monday to Sunday from 8 am to 8 pm.

Q: How can I learn about your rates?

A: All our rates are competitive; however, we cannot display a list of prices on our website because every case we take has its particularities and we calculate the applicable fees based on factors such as type of job, distance, the time required to complete the task, etc. To get an estimate, please get in touch with us by phone.

Q: Can your company give me a discount?

A: Sure, we can. As every service is different and our fees vary depending on the job, we cannot offer a single type of discount that applies to every client, however, you can reach us by phone, and we will gladly let you know what discounts are available for you.

Q: How can I pay for your investigation services?

A: To facilitate the payment process and have a clear record of the transactions done with our customers, we only accept digital payment forms. You can cover our investigation fees via PayPal, Venmo, Cash App, and Zelle.

Thank you for taking a moment to scroll down this FAQ page. Our company certainly hopes that you have found reassurance, and, most importantly, precise answers to any concerns you may have. However, if you wish to ask something different from the questions addressed here, don’t hesitate to give us a call.